Grievance Policy

Grievance Redressal Policy

Effective Date: September 2026

Website: https://www.rohitasya.online

Publishing Entity: Rohitasya News Network

Publisher / Editor-in-Chief: Deepak Kumar Sahu

Motto: News that matters to you

1. Regulatory Framework

Rohitasya News Network ("Rohitasya News", "we", "us", or "our") adheres strictly to the Code of Ethics prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 promulgated under the Information Technology Act, 2000, as well as the journalistic standards and norms established by the Press Council of India (PCI) and the Cable Television Networks (Regulation) Act, 1995.

We have established this Grievance Redressal Mechanism to provide readers, viewers, and affected parties with an accessible, prompt, and transparent procedure to raise concerns, factual disputes, or objections regarding content published on our digital portal (https://www.rohitasya.online).

2. Appointment of Resident Grievance Officer (Level I)

In accordance with Rule 11(2)(a) of the Information Technology Rules, 2021, Rohitasya News Network has designated a Resident Grievance Officer responsible for addressing complaints relating to content published across our platform:

3. Grounds for Filing a Grievance

A grievance may be submitted by any person, entity, or legal representative who believes that content published on rohitasya.online:

1. Violates the Code of Ethics under the Information Technology Rules, 2021.

2. Infringes the Norms of Journalistic Conduct set by the Press Council of India.

3. Contains gross factual inaccuracies, misrepresentations, or unverified claims that cause reputational damage.

4. Violates applicable legal prohibitions, including copyright infringement, privacy violations, defamation, or statutory protections for minors (e.g., POCSO Act).

4. Step-by-Step Complaint Filing Procedure

To ensure prompt investigation, complaints must be submitted in writing via email or formal letter with complete supporting documentation.

Mandatory Information Required in Your Grievance:

• Complainant's Full Details: Full legal name, address, telephone number, and valid email ID.

• Exact Content Identifier: Specific URL (web address), headline, publication date, and section (e.g., Kalahandi News, Odisha News, National Desk).

• Specific Allegation: The exact sentences, quotes, images, or assertions disputed, alongside a clear explanation of how the content violates the Code of Ethics or statutory laws.

• Supporting Documents: Evidentiary material (such as court orders, government circulars, counter-affidavits, or official rejoinders) supporting the claim of inaccuracy or harm.

• Declaration: A signed statement affirming that all information submitted is true, accurate, and submitted in good faith.

5. Grievance Redressal Timelines & Procedure

We observe the statutory resolution timelines mandated by the Information Technology Rules:

[ Grievance Received via Email / Letter ]
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[ Acknowledgment Sent within 24 Hours ]
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[ Editorial Investigation & Fact-Check Review ]
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[ Final Decision / Redressal Communicated within 15 Days ]

1. Acknowledgment: Every valid grievance received by our Grievance Officer will be acknowledged within twenty-four (24) hours of receipt, accompanied by a unique Grievance Reference Number.

2. Review & Investigation: The Grievance Officer, in consultation with the editorial desk and field reporters, will review the challenged material against primary records, source notes, and our published Editorial Policy.

3. Redressal Action: Where a grievance is found to be justified, Rohitasya News Network will, within fifteen (15) days of receipt:

   • Issue an explicit correction, clarification, or right-of-reply note on the article.

   • Edit, redact, or take down the disputed material, where warranted.

   • Transmit a formal written response communicating the decision and the specific actions taken.

4. Rejection: If the grievance is determined to be frivolous, unsubstantiated, or lacking legal merit, a reasoned response will be furnished to the complainant within the 15-day window.

6. Multi-Tier Redressal Hierarchy (Rule 11 & Rule 12)

As outlined by the Information Technology Rules, digital media grievance redressal operates through a 3-tier structure:

• Level I — Self-Regulation by Publisher: Initial complaints are received and resolved directly by the Resident Grievance Officer of Rohitasya News Network within 15 days.

• Level II — Self-Regulation by Industry Body: If the complainant is dissatisfied with the decision of our Grievance Officer, or if no decision is communicated within 15 days, the complainant may escalate the matter to an independent self-regulatory body registered with the Ministry of Information and Broadcasting (MIB).

• Level III — Oversight Mechanism: The inter-departmental committee constituted by the Ministry of Information and Broadcasting, Government of India.

7. Maintenance of Grievance Records

In compliance with administrative compliance norms, Rohitasya News Network maintains comprehensive digital records of all complaints received, acknowledgments issued, investigation notes, and resolution decisions for a minimum retention period of one (1) year.

8. Direct Submission

To file a formal grievance or editorial complaint, send your detailed notice to:

Resident Grievance Officer

Rohitasya News Network

Email: editor@rohitasya.online

(Please use the subject line: Formal Grievance under IT Rules, 2021 — [Headline of Story])

Helpline: +91 99371 47999

Website: https://www.rohitasya.online